Perceived Talent Management and Perceived Total Quality Management on Patient-Centred Service Quality: Vision 2030 Healthcare Reform as a Moderator
DOI:
https://doi.org/10.65080/ajbmss.v2i1.CMT2621101004Keywords:
Perceived talent management, perceived total quality management, patient-centred service quality, Vision 2030, healthcare reformAbstract
Introduction: This study examined the associations among perceived Talent Management (TM), perceived Total Quality Management (TQM), and patient-centred service quality, and explored the moderating effect of Vision 2030 Healthcare Reform in the Saudi Arabian healthcare sector.
Methods: A quantitative research design was employed, with a structured questionnaire using a 5-point Likert scale to collect data. Purposive sampling was used to collect data from (n= 350) nurses working in emergency, intensive care, and outpatient units in selected Saudi hospitals. The data were analysed using (PLS-SEM).
Results: This study revealed that perceived Talent Management Practices and perceived Total Quality Management were significantly related to perceived patient-centred service quality. Perceived patient-centred service quality outcomes were also found to be significantly and positively associated with perceived Vision 2030 Healthcare Reform. In addition, the moderation results showed that the perceived Vision 2030 Healthcare Reform initiatives play a significant role in enhancing the relationships between talent management, perceived total quality management, and perceived patient-centred service quality.
Conclusion: This study highlights the significance of human capital development, quality management systems, and national healthcare reform efforts in achieving the sustainability of patient-centred excellence. To enhance the sense of institutional accountability and responsiveness to services, policymakers and hospital administrators must incorporate talent strategies and continuous improvement frameworks into the performance requirements of Vision 2030.
Originality Value: This study provides novel empirical evidence by positioning the concept of perceived healthcare reform as a contextual governance mechanism, which allows the study to consider healthcare organisational capabilities as sturdier determinants of perceived healthcare outcomes in the context of patient-centred healthcare reform in Saudi Arabia
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